1. Are your products authentic?

Yes — all items are 100% authentic Japanese Pokémon products sourced directly from official distributors and trusted retailers in Japan. We do not sell fakes, reseals, or proxies.

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2. Where are you based?

We’re based in the UK, which means all orders are shipped locally — no import taxes or long international delays for UK buyers.

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3. How long does shipping take?

Orders are usually dispatched within 1–2 working days.
UK orders typically arrive within 2–4 working days after dispatch.
International delivery times vary depending on location.

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4. How are items packaged?

All cards and sealed products are packaged with collectors in mind — using protective sleeves, toploaders, and sturdy boxes to prevent damage during transit.

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5. What’s your return policy?

We accept returns on unopened products within 14 days of delivery.
If there’s an issue with your order, contact us at lewiswells@theindigoauction.com and we’ll make it right.

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6. Do you ship internationally?

Yes! We ship worldwide. Shipping rates and delivery times will be calculated at checkout based on your location.

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7. Can I preorder upcoming Japanese sets?

We occasionally offer preorders for new releases — keep an eye on our homepage or Instagram @TheIndigoAuction for updates.