Shipping & Returns

Last updated: 23 October 2025

​

At The Indigo Auction, every order is handled with care and attention.
We’re collectors ourselves, so we know how important it is that your products arrive quickly, safely, and in perfect condition.

​

🚚 Shipping Information

Processing & Dispatch
Orders are processed and dispatched within 1–3 business days from our secure UK unit.
All items are shipped via tracked courier service to ensure your order arrives safely.

​

Delivery Estimates

• UK Mainland: 2–5 business days from order date

• Orders are dispatched Monday–Friday (excluding public holidays)

You’ll receive a tracking number by email once your order has been dispatched.

If you need an urgent delivery or wish to request a specific dispatch day, please contact us before placing your order — we’re happy to help where possible.

​

Shipping Costs
Shipping is calculated at checkout based on weight and destination.
Free or discounted shipping offers may apply during promotions.

​

📦 Returns & Refund Policy​

We take great pride in ensuring all products are authentic, sealed, and sourced from verified Japanese distributors.
Every item is inspected before dispatch to confirm factory seals and packaging

integrity.

​

Eligibility for Returns

We only accept returns for sealed, unopened products in their original condition.

To qualify:

• You must contact us within 14 days of delivery.

• The product must remain factory sealed and unused.

• The customer is responsible for return postage unless the item arrives damaged or incorrect.

Once the item is received and inspected, a refund will be processed within 5–7 business days to your original payment method.

⚠️ Exceptions

We cannot accept returns or issue refunds for:

• Opened or unsealed products (including booster boxes or individual packs)

• Products that have been tampered with or altered after delivery

• Situations where the product has been opened and the customer is dissatisfied with the pulls or contents

If a product arrives with visible damage or a compromised seal, please contact us before opening it and include clear photos of the item and packaging.

🧰 Damaged or Incorrect Items

If you receive a damaged or incorrect order:

1. Contact us within 48 hours of delivery

2. Include photos of the product, packaging, and shipping label

3. We’ll review your case promptly and arrange a replacement or refund where appropriate

💬 Need Help?

If you’re unsure whether your item qualifies for a return, or you have a shipping-related question, contact us anytime at lewiswells@theindigoauction.com
We’re always happy to help — and we want you to feel completely confident buying from The Indigo Auction.

​