🚚 Shipping Information
Processing Time:
All orders are dispatched within 1–2 business days of payment confirmation.
Delivery Options:
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Standard UK Delivery (Royal Mail Tracked 24/48): 1–3 business days.
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Free Shipping: Automatically applied during promotional periods or when stated on product pages.
Tracking:
You’ll receive a Royal Mail or courier tracking link via email once your order ships.
International Orders:
Currently, we only ship within the UK. International options may be added in the future.
Damaged, Lost, or Missing Parcels
If your parcel arrives damaged, tampered with, or doesn’t arrive:
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Contact us within 48 hours of delivery or expected delivery date.
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Provide clear photos of the packaging and contents.
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We will work with the courier and either replace or refund the order based on availability and circumstances.
🔄 Returns & Refunds
Eligibility:
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Returns accepted within 14 days of delivery.
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Items must be sealed, unused, and in original condition.
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Trading card products cannot be returned once opened.
How to Request a Return:
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Contact us at support@theindigoauction.com with your order number.
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We’ll provide return instructions and a reference number.
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Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect.
Refunds:
Refunds are processed to your original payment method within 3–5 business days after inspection.
💬 Need Help?
If you have any issues with your order or delivery, reach out directly:
📧 lewiswells@theindigoauction.com
We aim to respond within 24 hours (usually much sooner).